Returns, Refunds & Complaints at Florists Barnet
Our Commitment to Fresh Flowers in Barnet
At Florists Barnet, we take immense pride in providing only the freshest and most beautiful flowers to customers in Barnet and surrounding areas. As a trusted local florist, our goal is to ensure every household and business receives premium quality blooms, whether for special occasions or everyday enjoyment. Your satisfaction is our top priority, which is why we stand by our fresh flowers guarantee on every arrangement we create and deliver.
Freshness Guarantee & Window
We guarantee that all flowers delivered by Florists Barnet are fresh and of the highest standard. Under typical home or office conditions, our arrangements should remain vibrant and beautiful for at least 5 days from the date of delivery, provided they are cared for as advised. Should your flowers show signs of wilting, damage, or loss of condition within this period, please refer to our returns and complaints process below so we can resolve any concerns promptly.
Damaged-On-Arrival Policy
On the rare occasion that your flowers arrive damaged or not in the best condition, please contact us as soon as possible—ideally within 24 hours of receipt. Our team may request a photo of the arrangement to better understand the issue and to help us enhance our service for future orders. After review, we will provide you with options for a free replacement bouquet or a full refund, depending on your preference and the specific circumstances.
Refund & Replacement Options
Your happiness is essential to us. If your flowers do not meet our fresh flowers guarantee or are not as described, you may choose either:
- Prompt Replacement: We’ll deliver a new bouquet of equal or greater value at the earliest opportunity, at no extra cost to you.
- Full Refund: If you prefer, we can issue a full refund for the cost of the arrangement (including delivery fees if applicable).
Our customer support team will guide you through the return or replacement process, ensuring a simple and straightforward experience from start to finish.
How to Make a Complaint
We encourage open communication and invite you to share any issues so we can address them quickly. If you are unhappy with your order or the service you have received, please get in touch with our team within 5 days of delivery, providing details of your experience and (if possible) photos of the flowers. Every complaint is handled with the utmost seriousness, and we promise to respond promptly, typically within one working day, to work towards a resolution that leaves you delighted.
Trusted by Local Households & Businesses
Florists Barnet has earned a reputation as a reliable and customer-focused florist, serving homes and businesses throughout the Barnet area. We value every order and work tirelessly to deliver not just stunning floral arrangements, but also peace of mind with our clear policies and personal service.
Our Promise
Your trust means everything to us. With our fresh flowers guarantee and straightforward returns and complaints process, you can order from Florists Barnet with complete confidence, knowing that your satisfaction is always safeguarded.
