Welcome to the Terms & Conditions for Florists Barnet, your trusted provider of online flower delivery services in Barnet and the surrounding areas. By placing an order through our website, you agree to the following terms, which exist to clarify our mutual rights and responsibilities, ensure transparency, and promote a positive customer experience. Please read these terms carefully before placing your order. If you have any questions about these or your order, please contact us directly via our website channels.
These Terms & Conditions apply to all online transactions conducted with Florists Barnet and relate to the purchase and delivery of fresh flowers, plants, and gift accessories through our website. These apply to customers across Barnet and surrounding areas in the UK. By placing an order, you confirm you are at least 18 years of age and legally capable of entering binding contracts.
To place an order with Florists Barnet, please follow the steps outlined below:
Upon successful order placement, you will receive an order confirmation via the website and/or to your provided contact information confirming the details of your purchase. Please note that this confirmation does not constitute acceptance of your order; our acceptance of your order and formation of a contract occurs when we dispatch the product(s) to you and you receive a dispatch confirmation.
All products are subject to availability. In the rare event that an item is unavailable (e.g., specific flower varieties out of season), Florists Barnet reserves the right to substitute with a product of similar style and equal or greater value, while making every effort to match your original choice as closely as possible. We will attempt to contact you if a significant substitution is necessary. Colours and varieties may vary due to seasonal availability and supply factors beyond our control.
We offer flower delivery services throughout Barnet and the surrounding postal code areas specified on our website. Next-day and same-day delivery (where available) are subject to cut-off times and stock availability. While we make every effort to deliver on your requested date, delivery times are not guaranteed and may be subject to external factors such as weather or unforeseen delays. Please ensure accurate recipient address information to avoid failed deliveries. In case of delivery refusal or incorrect address, we reserve the right to charge an additional fee for redelivery or return.
We accept a range of secure online payment methods, as indicated during the checkout process. Full payment must be received and cleared before your order is processed and dispatched. All prices shown on Florists Barnet’s website are in GBP and are inclusive of VAT (where applicable). Delivery charges are clearly indicated at checkout prior to final submission of your order. We reserve the right to amend pricing at any time, but such changes will not affect confirmed orders already accepted by us.
If you need to amend or cancel your order, please contact us as soon as possible through our website enquiry forms. Amendments and cancellations can generally be made providing notice is given before the order is processed and dispatched. Once dispatched, orders cannot usually be cancelled or changed due to the perishable nature of flowers.
Should you wish to cancel an order, and if the cancellation is requested before processing, we will arrange a full refund to your original payment method. Florists Barnet cannot accept cancellation or offer refunds once delivery has commenced or the flowers have left our premises.
Due to the perishable nature of our flower products, we cannot accept returns except in cases where the product is found to be faulty, damaged, or not as described. In the event of any concerns with the quality or condition of your order, please contact us within 24 hours of delivery with clear photos and details of the concern. If your claim is accepted, we will offer a suitable remedy such as a replacement, partial refund, or full refund depending on the circumstances. Our team will assess each case on its merits.
Florists Barnet’s liability is limited strictly to the value of the products supplied and does not cover any consequential loss (please see the Liability section).
During the order process, you may have the opportunity to include a personal message to the recipient. We reserve the right to refuse or edit any messages that we consider unlawful, offensive, or inappropriate. Special instructions related to delivery will be accommodated where possible but cannot be guaranteed. We recommend providing as much detail as possible to facilitate successful delivery.
It is your responsibility to ensure that all information given at the time of ordering is complete and accurate, including recipient’s name, delivery address, and contact details. Florists Barnet is not responsible for delivery failures or delays caused by inaccurate or incomplete information provided at checkout. In such cases, additional delivery charges may apply.
Florists Barnet endeavours to deliver products of the highest quality and to provide a reliable online experience. However, we shall not be liable for:
In all events, our total liability in connection to any order shall be strictly limited to the amount paid for the particular product(s) in question. Nothing in these terms shall exclude or limit our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.
All content on Florists Barnet’s website, including images, product descriptions, design, and logos, remain the property of Florists Barnet or our licensors. No content, images, or product listings may be copied, reproduced, or utilized in any way without explicit written consent. The use of any trademarks or branding requires our prior permission.
We treat all personal information provided to us by our customers in accordance with applicable data protection laws and our published Privacy Policy. By using our website and services, you consent to the collection and use of your information as stated in our Privacy Policy. Your data will not be shared with third parties except where necessary to fulfil your order or as required by law.
These Terms & Conditions and any disputes or claims arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. You and Florists Barnet both agree to submit to the exclusive jurisdiction of the English courts for resolution of any such matters.
We may update, revise, or change these Terms & Conditions at any time without prior notice by posting a revised version on our website. The version of the Terms & Conditions that apply to your order will be those visible on our website at the time of placing your order. Please check periodically for updates.
If any provision of these Terms & Conditions is held to be invalid, illegal, or unenforceable for any reason, that provision shall be deemed severable and will not affect the validity and enforceability of the remaining provisions. These Terms & Conditions constitute the entire agreement between Florists Barnet and you in relation to your use of our website and purchase of our products.
For any questions or assistance, please contact us through our website’s query forms. Thank you for choosing Florists Barnet for your online flower delivery requirements across Barnet and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Florists Barnet, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Florists Barnet.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
